Hesston College is looking to fill our open IT Helpdesk Specialist position. As the IT Helpdesk Specialist, you will be the first point of contact for support services and maintaining professional courtesy is expected at all times. Primary job responsibilities include:
- Logging all support and system administration requests in the ticketing system and resolving or escalating them as appropriate
- Deploying or reclaiming IT assets while keeping the IT inventory database updated
- Creating and updating IT-related technical documentation
- Working under the guidance and direction of the level 2 support specialist, learning all aspects of the level 2 position and performing those duties when the Level 2 support specialist is not available or when there is need
This position may require access to sensitive information. Maintaining the integrity and confidentiality of all college data and information is essential. This position reports to the director of IT. It may require infrequent public speaking or travel, lifting of equipment up to 40 lbs. and occasionally requires an alternate or flexible schedule.
If you share our values and our enthusiasm to educate and nurture each student within Christ-centered community, integrating thought, life and faith for service to others in the church and the world, you will find a home at Hesston College.
Our goal is to find someone with an associate degree in a relevant field who has at least two years of related experience.
If this on site full-time, 12-month work agreement, benefits-eligible position sounds of interest to you, send a cover letter, application and resume to joinus@hesston.edu. Don’t feel like you meet all the above requirements? Apply anyway. Our goal is to hire the most qualified candidates, and that could be you! Review of applications begins immediately. EOE